For university admissions staff, the sequence of moving students from the application
page to the class roster page is continuously changing.
Yet, Myron Burney, Elizabeth City State University's interim assistant vice chancellor
for Enrollment Management, says there is no need to despair -just update the game
When he arrived in January 2014, he found a processing system that didn't suit today's
mobile tech-savvy applicants. He helped the staff focus on improving their communication
routes with prospective students, upgrading computer software packages and replacing
some tasks that had been handled manually. The university also hired additional personnel
for processing applicants.
"I plan to have them handling everything electronically by the end of the year as
we move to a paperless process," Burney said. "I also incorporated an electronic messaging
campaign for admitted applicants, as well as a social media campaign."
In addition, they are building a pipeline for the future by collecting information
on 800 prospective students who range from eighth to eleventh grade.
While ECSU draws students from counties across the state, a small percentage of out-of-state
students and those abroad, many come from the 21 surrounding counties. Those students
come from towns where the lifestyle is simple.
The selection of educational resources in those counties doesn't reflect the selection
of educational resources in the state's metropolitan counties. Burney can identify
with them and warmly welcomes them. ECSU, after all, has well served students from
humble beginnings for 123 years.
"I am from Chadbourn, N.C. which is located in one of the top five, most underserved
counties in N.C. Elizabeth City a big city compared to my hometown, so I know what
it is like to come from a very small town and go on to live your dreams," Burney said.
After graduating high school, he earned a bachelor's degree in English from Morehouse
College in Atlanta, Ga. and a master's degree in liberal studies from N.C. State University.
He learned to function and excel in major cities beside classmates who came from various
segments of the nation's population. He is optimistic students can excel once they
settle in. He is confident students can find their niche at ECSU. Now that the university's
selection of scholarships is expanding, the financial burden of attending college
is easing for prospective students.
"We have offered more academic scholarships to high achieving students in this area
than ever before. This has allowed us to bring strong students, those with good grade
point averages, to our enrollment roster."
To ensure the freshman year success rate, ECSU will welcome over 60 students to attend
a free summer program that prepares them for fall semester. These students have been
accepted to the university and will take 6 credit hours of courses.They will learn
what is expected of college freshmen-the level of classroom performance that may differ
from high school where instructional methods target a wide base of the population.
He acknowledges the university has faced enrollment challenges for a number of reasons
beyond the control of ECSU faculty, staff and administrators.
The UNC General Administration now requires all students to enter its universities
with a minimum 2.5 grade point average. Applicants must graduate from high school
with adequate units of language, math, and science and acceptable scores on the ACT
or SAT. Other factors affecting current enrollment include the cost of attending college.
The staff in the Admissions Office is working diligently to reach prospective students
who want to learn and graduate to rewarding careers and service posts. Burney is confident
improved customer service mechanisms and other upgrades will help Admissions staff
raise enrollment rates.
Burney said a revolution is underway in the ECSU Admissions Office. Yet, the same
caring environment that helped past students enroll and excel academically awaits
the next generation of Vikings.
"I am certain our students and parents will see an enhanced level of customer service
from the Enrollment Management Offices which include Admissions, Financial Aid, Retention,
and Military Affairs," Burney said.
"We are confident of the direction we are headed in. Our full new plan will impact
every phase of the admissions process-- from the recruitment of prospects to the follow-up
phase with incoming students."